Use and disclosure of personal information
The privacy of your personal information is important to you and also to HBA, which is administered by BUPA Australia Health Pty Ltd (“We”, “Our”, “Us”). BUPA Australia will collect and hold the personal information provided by you in entering this promotion so you can be contacted if you are a prize winner. Your personal information may also be disclosed to Sydney FC and the Promoter’s employees, for the provision of marketing services and information on the products or services offered by BUPA Australia. If the information you give us is not complete or accurate, this may negate you from winning the prize. If you provide your email address and mobile phone number, you are agreeing to receipt of marketing communication through these channels.
Entrants’ personal information may be disclosed to State lottery departments and winners’ names published as required under the relevant lottery legislation. You have the right to access personal information the Promoter holds about you. To access your personal information call 131 243 or for more information about the Promoter’s privacy policy, please visit www.hba.com.au
We will take steps to ensure that the information we hold about you is accurate. If you think that we hold information about you that is incorrect in any way, please contact us on 131 243.
On our web site we collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our web site easier and more efficient for you to use. When you visit our web site we may set a "cookie" on your machine (this is a small piece of system information stored on your hard drive) so when you next visit our site it links to your personal information that is stored on our system. If you do not wish us to use a cookie you can set your browser so it will not accept them.
You are entitled to request reasonable access to information we have about you. HBA reserves the right to charge an administration fee for collating the information you request.
In the future, we may contact you about new products or special offers. If at any time you do not want to receive this information you can opt out by telephoning 131 243 and quoting your HBA membership number (on your member card).
On our web site we collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our web site easier and more efficient for you to use, as well as the possibility of providing you with product information and services.
How we use your personal information
We will use the information we collect to provide you with the insurance product or service you request.
In the future, we may contact you about new competitions or special offers. If at any time you do not want to receive marketing material directly from us (such as special offers and discounts) you can opt-out by telephoning 131 243.
We may disclose your information to other insurers including BUPA Australia Health Pty Ltd ABN 50 003 098 655, other parties as required by law, or to third party service providers such as investigators and assessors who are contractually required to comply with our privacy obligations.
Protecting and maintaining your personal information
We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure. We will destroy your information when it is no longer needed.
We do not use any form of encryption (encoding software) to protect information you send from your computer to us over the internet. If you use our internet site, you should be aware of the risks associated with this.
Accessing your personal information
If you wish to access the information we hold about you, please contact our customer service centre on 131 243. Where possible, your request will be dealt with immediately. However, you may need to complete an access request form for more complex requests. Whenever you are dealing with us, you should provide your policy number as the first source of identification. If you can show the information we hold about you is not accurate or complete, please advise us so we can amend it.
Privacy complaints
If you have any concerns about how we handle your personal information or require further information, please contact our customer service centre on 131 243. If our customer service staff cannot satisfy your concerns, you may lodge a formal complaint in writing to:
The Privacy Officer
600 Glenferrie Road
Hawthorn VIC 3122
Resolution of Problems
If you would like to provide us with any feedback about our products or services, or do not understand a decision we have made regarding any aspect of your cover, please contact us on 131 243, or in writing to:
Customer Relations Manager
600 Glenferrie Road
Hawthorn VIC 3122
After you have contacted us regarding your enquiry, if you do not feel satisfied with our response, you may contact the Private Health Insurance Ombudsman on 1800 640 695 or the Insurance Ombudsman on 1300 78 08 08.